Privacy policy

By using you agree that Cobalch ApS processes your personal information and cookies in accordance with the data and cookie policy below. Cookies are used to make work. We use eg. cookies to make it possible to put items in the basket, log in and improve our website.

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Brief about Privacy and Privacy Policy

This privacy and personal data policy is summarized to better inform you as a customer of which personal data Cobalch ApS deals with and how we process them – personal data should be understood as all personal data.
Cobalch ApS respects all privacy requests made online and aware of the need for appropriate protection and sound processing of any personal information we receive.
If the following privacy policy cannot be accepted, Cobalch ApS reserves the right to reject orders and other inquiries, as a failure to accept may result in Cobalch ApS not being able to service the condition otherwise required by applicable law.

Personal data

Personal data covers all data that can be used to identify persons, including but not limited to, surname, middle and last name, age, gender, position, home address or other physical address, e-mail address or other contact information, whether related private residence or workplace.
Personal data also contains data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Cobalch ApS.

What personal information do we collect and process?

You can access without informing us of your personal data. When accessing the website, an ID is issued for your session. This cannot identify you as a person.
Cobalch ApS needs a number of personal information to be able to trade with you and your company, maintain customer relationship servicing and market products and services. Some information is collected and processed according to legal requirements in accordance with the Money Laundering and Accounting Act.
The information below may be collected and processed when you visit;
Email address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behavior (included: visited URL, event triggers, actions such as clicks, opening rates, login, time on each page etc.), geographical data and data that may be necessary for the execution of a trade.

[Wp_site_name] collects and processes information about you when you:

• Creates an account
• Make purchases
• Sends queries, complaints and / or interacts with Cobalch ApS otherwise
• Sign up and / or interact with online marketing materials (including, but not limited to, newsletters, text messages and notices, third-party site ads, or the like)
• Disclose personal information to Cobalch ApS otherwise
Cobalch ApS collects only the personal information needed to provide a service or product, market services and products, or process queries.
Cobalch ApS does not collect and / or purchase personal information from third parties.
Cobalch ApS uses recognized card acquirers for any. handling of online card transactions and does not store payment card information. Please note that billing and bank details are kept in accordance with applicable laws in the field, including the Money Laundering and Accounting Act.
How do we use your information?
We may use the information collected in the following ways:
• To personalize your experience on mail and website through personal recommendations based on purchase history
• To improve and marketing from Cobalch ApS • To be able to service you better by contacting customer service
• To manage competitions, customer surveys, etc.
• To be able to handle your orders as soon as possible
• To obtain product and trust pilot reviews
• For follow-up on inquiries
• For general marketing

How do we protect your information?

Our website is continuously scanned for security deficiencies and weaknesses so that we can exclude potential data leaks as quickly as possible and thus make our website as safe as possible. Also, malware is scanned regularly.
Your personal information is stored on secure networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our privacy policy, which safeguards your rights and ensures compliance with applicable law in the area.
In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from outside. Credit card information is processed by card holders and cannot be accessed by either Cobalch ApS or employees of card acquirers. These transactions are not stored on internal servers and are not processed at any time by Cobalch ApS themselves.

Who do we pass on personal information to?

Personal information provided on or via telephone contact is only disclosed to:
• Internal departments / staff
• Trusted third parties required to fulfill delivery, payment and servicing agreements including debt collection and judicial authorities
• Business partners to maintain your account and / or marketing.
In order to give the best possible experience on Cobalch ApS ‘websites, we keep statistics on how the users use the pages. The statistics are used in anonymous form, for example. to see which pages and content the users interact with.
Cobalch ApS can use Google Analytics to collect visitor statistics, and in doing so, passes Google Analytics IP addresses. Google Analytics Privacy Terms are accepted at visits to and can be found here:
Among Cobalch ApS and all business partners and suppliers, there is a data processing agreement that must at all times ensure the interests of users and customers. These agreements can be displayed at any time on request.

Where are your personal data stored?

Your information is stored on servers in the EU. Some personal information is managed by a third party (data processor) who stores and processes personal information on Cobalch ApS behalf of this data policy and the applicable data protection law.
Do you want to unsubscribe at any time? Newsletters, you can follow the instructions at the bottom of each email. However, if you have problems logging out, our customer service can be contacted via the contact information below.
When canceling marketing from Cobalch ApS, all commitments you have made to us are deleted. These cannot be recreated, and if you at any time want to understand what we have previously sent you, previous offers or the like, we point out that these cannot be restored.

How long will your personal information be stored?

With an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is interrupted, your data is stored for up to two years, depending on the nature of the data.

You can ask for insight or deletion of your data at any time. Of other legislation (or the Accounting and Money Laundering Act), all transactional data, incl. contact and company information for five years.

Data Leakage

We take security breaches and data leakage very seriously. In case of suspicion of data leakage by Cobalch ApS internal servers or by external partners, a number of initiatives are initiated to ensure our customers and users the best possible.
This implies, among other things, the coverage of the potential damage level, notification to potentially affected customers and users, notification to the Data Inspectorate and actions to try to contain the extent of the damage.
If we suspect data leakage from Cobalch ApS or its external partners, everyone involved, including the user, will be informed about this within 72 hours. If you suspect that your data has been leaked from Cobalch ApS, please contact us at any time.
Access to information
You can always change your account details and areas of interest and specify whether you would like us to contact you in connection with offers of goods or services or unsubscribe from you.
You can find out what information we have registered about you. If you would like to receive a copy of this information, please contact us.
If you want all data deleted, please contact us.
Note! Once all data is deleted, these cannot be restored. Data required to be stored in accordance with legislation cannot be deleted on request.


We regularly review our processes for data processing. This policy is updated once a year.

Contact, change and update of personal data policy

Cobalch ApS commits to continuously comply with the law’s privacy requirements.
If you have questions or comments about our data policy or how we use your personal information, please contact our customer service.

If you want to unsubscribe at any time, you can follow the instructions at the bottom of each email. However, if you have problems logging out, our customer service can be contacted via the contact information below.
When canceling marketing from Cobalch ApS, all commitments you have made to us are deleted. These cannot be recreated, and if you at any time want to understand what we have previously sent you, previous offers or the like, we point out that these cannot be restored.