By using cobalch.dk you accept that Cobalch ApS processes your personal information and cookies in accordance with the data and cookie policy below. Cookies are used to make cobalch.dk work. Among other things we use cookies to enable us to log in and improve our website.
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Briefly about privacy and personal data policy
This privacy and personal data policy are summarized to better inform you as a customer about which personal data Cobalch ApS processes and how we process them – personal data must be understood as all personally identifiable data.
Cobalch ApS accepts all requests for confidentially of personal information submitted online and is aware of the need for appropriate protection and proper processing at all personal information that we receive.
If the following personal data policy cannot be accepted, Cobalch ApS reserves the right to reject orders and other inquiries, as a lack of acceptance may result in Cobalch ApS not being able to service the relationship which is otherwise required through applicable law.
Personal information
Personal information covers all data that can be used to identify persons, including but not limited to first middle and last name, age, gender, position, private address or other physical address, e-mail address or other contact information, regardless of whether it relates to the person´s private residence or workplace.
Likewise, personal information’s also contains data such as behavior, purchase history, financial information etc., all of which are used in maintaining the customer and supplier relationship between customers and Cobalch ApS
What personal information do we collect and process?
You can access cobalch.dk without informing us about your personal data. Upon accessing the website, an ID will be assigned to your session. This cannot identify you as a person.
Cobalch ApS needs several personal information to be able to trade with you and your company, maintain service of the customer relationship and market products and services. Certain information is also collected and processed in accordance with legal requirements in accordance with the money laundering accounting act.
The information below may be collected and processed when you visit cobalch.dk; e-mail address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behavior (Included visited URL´s, event triggers, actions such as clicks, opening rates, log-in, time on each page etc.), geographical data and data that may be necessary for the completion of a trade.
Cobalch ApS collect and processes information about you when you:
- Creates an account
- Make purchase
- Sends inquiries, complaints and/or otherwise interacts with Cobalch ApS
- Sign up and/or interact with online marketing materials (including but not limited to newsletters, text messages and notifications, ads on third party websites or the like.
- Submits personal information otherwise to Cobalch ApS.
Cobalch ApS collects only the personal information necessary to provide a service or product, market services and products or process queries.
Cobalch ApS does not collect and/or purchase personally identifiable information from third parties
Please note that when invoicing, billing, and banking information is stored in accordance with applicable laws in the area, including the money laundering and accounting act.
How do we use your information?
We may make use of the information collected in the following ways:
- To personalize your experience on email and website through personalized recommendations based on purchase history.
- To improve our website cobalch.dk, and marketing from Cobalch ApS
- To be able to service you better by contacting customer service
- To manage competitions, customer surveys, etc.
- To be able to handle your order as soon as possible
- To obtain products and trust pilot reviews
- For follow up on inquiries
- For general marketing
How do we protect your information?
Our website is continuously scanned for security flaws and vulnerabilities, so that we can rule out potential data leaks as soon as possible and thus make our website as secure as possible. Likewise, malware is scanned regularly.
Your personal information is stored on secure networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our personal data policy, which ensures your rights and ensures compliance with applicable legislation in the area.
In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from the outside.
To whom do we pass on personal information?
Personal information shared by cobalch.dk or by phone will only be shared with:
- Internal departments / Employees
- Trusted third parties needed for fulfillment of delivery agreements, payment and servicing including debt collection and judicial bodies.
- Business partners for the purpose of maintaining your account and/or marketing
To provide the best possible experience on our website, we keep statistics on how users use the pages. The statistics are used exclusively in anonymized form to see which pages and content users are interacting with.
Cobalch may use google analytics to collect visitor statistics and in this connection passes on IP addresses to google analytics. The privacy policy for google analytics is accepted by visiting cobalch.dk and can be found here: www.google.com/privacy
Among Cobalch ApS and all business partners and suppliers, there is a data processor agreement that must always ensure the interests of users and customers. These agreements can be presented at any time on request.
Where is your personal information stored?
Your information is stored on servers in the EU. Some personal data is administered by a third party (data processor), which stores and processes personal data on behalf of Cobalch ApS in accordance with this data policy and the applicable legislation on the protection of personal data.
Do you want to unsubscribe newsletters, our customer service can be contacted via the contact information below.
How long is your personal information stored?
In an active customer relationship, your data is stored for as long as necessary so that we can service you. If the customer relationship is interrupted, your data is stored for up to two years, depending on the nature of the data
You can at any time request insight or deletion of your data. Other legislation (the Accounting and Money Laundering Act, respectively) preserves all transactional data, including contact and company information, for five years.
Data Leaks
We take security breaches and data leaks very seriously. If there is a suspicion of data leakage from Cobalch’s internal servers or external partners, several initiatives are launched to ensure our customers and users the best possible.
This involves, among other things, uncovering the extent of the potential damage, notification to potentially affected customers and users, notification to the Danish Data Protection Agency and actions to try to contain the extent of the damage.
If we suspect data leakage from Cobalch ApS or its external partners, all involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Cobalch, please contact us at any time.
Access to information
You can always change your account information and areas of interest, including whether you want us to contact you in connection with offers on goods or services or unsubscribe from newsletters.
You can find out what information we have registered about you. If you would like to receive a copy of this information, please contact us.
If you want all data deleted, please contact us.
Note! Once all data has been deleted, it cannot be recovered. Data required to be stored in accordance with legislation cannot be deleted on request.
Revision
We continuously review our data processing processes. This policy is updated once a year.
Contact, change and update the personal data policy
Cobalch ApS is committed to continuously meeting the requirements of the law for the protection of privacy.
If you have any questions or comments about our data policy, or about how we use your personal information, please contact our customer service.
If you wish to unsubscribe from our newsletter, you can follow the instructions of the bottom of each email. If you have problems unsubscribing, you can contact our customer service at the contact information below.
By unsubscribing from marketing from Cobalch ApS, all commitments you have made to us will be deleted. These cannot be recreated, and if you at any time want insight into what we have previously sent to you, previous offers or the like, we point out that these cannot be recreated.